Terms of service

GuelphDrops · Guelph, Ontario · Effective July 15, 2026

1.The service

GuelphDrops connects people who need a small package moved inside Guelph with an independent driver who chooses to accept the job. The driver who collects the package is intended to take it directly to the recipient. This is not a warehouse, storage, food-delivery, medical-delivery, or long-distance courier service.

When you request a trip, you give us the pickup, recipient, package, and contact information needed to offer the job to an available driver. By using the service, creating an account, or applying to drive, you agree to these terms and the Privacy policy.

2.Price & payment

• The current price is $15 CAD for an eligible same-day direct trip, up to a 10 km estimated pickup-to-recipient route, and $9 CAD for an eligible next-day direct trip, up to a 5 km estimated route.
• The price is shown before you submit a request. We do not use surge pricing or add a commission based on the value of the item.
• Pay on delivery: no payment is taken at booking. The displayed delivery fee is due when delivery is completed, and GuelphDrops does not process or hold customer funds.

3.Pickup timing

• For same-day requests, select “Schedule now” or give a requested pickup time for today. The time is a request—not a guaranteed driver arrival.
• For next-day requests, choose one pickup window for tomorrow. This flexibility is why the next-day price is lower.
• A driver must accept your request before either service becomes a confirmed trip. Traffic, weather, driver supply, the pickup handoff, and recipient availability can affect timing.
• If a driver accepts, the delivery should proceed directly from pickup to recipient. Include a working phone number for both people so the driver can resolve ordinary handoff questions.
• Do not use GuelphDrops for a court filing, flight, medication, or other deadline where a missed time could cause serious harm.

4.What you can send

Send one sealed, ordinary package up to 10 kg and approximately a banker’s-box size: keys, documents, a small local purchase, a print job, or a forgotten personal item. Give an accurate weight and short description. You are responsible for the package contents, lawful ownership, and secure packing.

Drivers may refuse an item that is unsafe, prohibited, or materially different from what was described. If that happens, contact support before attempting another request.

5.Handoffs & proof

• The sender gives the driver the pickup code at collection. The driver enters it; the sender does not need to type it.
• For photo-proof delivery, the driver may leave the package only where your instructions reasonably permit a safe drop.
• For PIN delivery, the recipient must meet the driver and read the PIN. The PIN is for the recipient, not a stranger at the address.
• Delivery photos record the package placement. They are not a substitute for an agreed safe-drop instruction.

6.Delivery issues, changes & cancellation

If a driver cannot safely complete delivery, they should not leave the package. They record the issue and keep the item secure while support contacts the sender about a direct retry, return, or another agreed next step. Do not assume that a failed doorstep attempt is automatically free or that another driver will take over; any additional trip is agreed case by case.

To change or cancel a request, contact support as soon as possible. A change or cancellation is not confirmed until support acknowledges it. Once a driver has accepted or collected the package, any additional trip or return must be agreed case by case.

7.Claims & limits

Report loss, damage, or a delivery dispute through the Help Centre within 48 hours of delivery or the reported issue. Include the request number and any relevant photos. Handoff records, messages, and delivery proof help us investigate fairly.

Do not send an item worth more than $100. Subject to applicable law, GuelphDrops’ responsibility for a single package is limited to the lower of the proven value of the item and $100 CAD, plus the delivery fee where appropriate. This does not cover indirect loss, missed opportunities, or items we prohibit in section 4.

8.Customer responsibilities

• Provide accurate pickup and recipient details, a working phone number, and a lawful safe-drop instruction where applicable.
• Package the item safely and tell the recipient when a PIN delivery is coming.
• Be available at your requested same-day pickup time or during your selected next-day pickup window, and ensure the recipient is available for a PIN delivery.
• Treat drivers respectfully. Threatening, abusive, fraudulent, or unsafe use can lead to refusal of service.

9.Driver terms

Drivers are independent digital-platform workers, not GuelphDrops employees. They choose whether and when to be available and which direct jobs to accept. GuelphDrops shows an offer, estimated distance, estimated time, and instructions before a driver accepts a job. Drivers must hold a valid licence, use appropriate insurance, protect customer information, and drive safely.

Drivers must follow the direct chain of custody: sender pickup code, direct route, then photo proof or recipient PIN. GuelphDrops may pause or deactivate a driver for safety, fraud, privacy breaches, repeated failed handoffs, or a material breach of these terms. Drivers retain every applicable right under Ontario law, including rights applicable to digital platform work.

10.Privacy & contact

We use personal information only as described in our Privacy policy. Drivers see job information only when it is needed to evaluate or complete a trip. For service, privacy, or safety questions, use the Help Centre.